$500 Freight Free Bisque Orders, Inside Delivery Included

Shipping and Return Policy

Pricing

All Bisque items are available in case quantities. Prices and case quantities are subject to change without notice. The CeramicSource website is our most current and up to date method of checking on products and current pricing.

If we are out of stock on items which bring you below your freight free minimum substitutions will need to be made to bring your order up to the required dollar amount to receive the freight discounts. With our live inventory system, this very rarely happens, however we are all prone to human error and sometimes this does occur.

Shipping

CeramicSource offers free freight on qualifying orders(U.S. ONLY and does not include export items. Contact us if you wish to export). Please refer to our FREIGHT POLICY.

Smaller orders are shipped by UPS, and larger orders will be shipped via motor freight to commercial addresses only. CeramicSource will determine the most `effective way for your freight free order to be delivered. We ship fast, however if there is a questions on delivery times, we do offer expedited services. Please contact us if you need to know more about the delivery times for your order.

All orders going to a non-commercial address will have a delivery charge assessed. This charge is not known until we receive the bill from the freight company and you will be charged for actual residential delivery charges.
Please review our FREIGHT SCHEDULE for free freight information and other shipping information.

Glaze, Kiln Shelves, Clay & Slip will have actual shipping charges applied to the order and handling fees where applicable. Please see the FREIGHT FREE schedule for details.

If your order falls under the minimum due to items being out of stock we ask that you add to your order to receive free freight. Gallons and buckets will have actual freight charges applied UNLESS the order meets the guidelines for our FREIGHT FREE PROGRAM on combination orders.

Orders are normally shipped within 24 hours of receipt for fast and efficient delivery.
Deliveries to NON-COMMERCIAL or OUT OF AREA addresses will have residential delivery charges added to the order. This is not a random charge and is determined by UPS and or FED-EX.

Breakage (UPS)

We take care to package your order to prevent breakage. We require that you report any damage to your order within 5 days of receipt to receive a credit. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued as our shippers will not accept a claim beyond that period which leaves us unable to be reimbursed for the loss as well.

Retain the packaging with your tracking numbers. Please note any damaged boxes on your delivery receipt and contact us with a detailed list of the damaged items and we will manage the claim and issue you a credit.

Breakage (Freight Orders)

When your order leaves our warehouse you can be assured that it has been packed and stacked to make it to you in excellent condition. If there is any obvious breakage to your order please note that on the bill of lading before signing off for receipt of the merchandise.

We require that you report any damage to your order within 5 days. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued.

Missing Items

Each order is carefully checked before it leaves our warehouse. Please verify your order against the packing list provided. If you find that there are missing items from your order or incorrect items shipped, contact us to report the issue. These issues need to be reported within 5 days of receipt of the order. Any claims after that time will not be accepted.

Merchandise Returns

We must be contacted prior to a return being sent back to us. Call us for a Return Authorization Number prior to shipping. All return items are subject to a 25% restocking fee and must be initiated within 5 days of merchandise receipt.

Flat Rate Shipping

All products in our flat rate shipping category will ship for one flat rate whenyou meet the minimum requirements by state as shown in Flat Rate Shipping Table shown by clicing here. The minimum per state is $250 and the maximum per state is $350, all dependant on where you are located as it costs more to ship an order to Washington state than it does to North Carolina(where we are located).

In order to qualify for flat rate shipping, all items in your order must be from this cateogory or carry the flat rate shipping icon or your order will revert to our Freight Free shipping program, where you can still qualify for free shipping or a percentage scale based shipping pogram which is dependant on state.


We accept the following forms of payments: Visa, Mastercard, Discover, AMEX, Check and COD(UPS orders only).

Prices are subject to change without notice. An up to date, complete price list is always available from our website.